Belgrade and Zagreb among East Europe’s best

NEWS FLASH

Belgrade Nikola Tesla Airport and Zagreb Airport have been named among the top
ten best in Eastern Europe at the 2021 Skytrax World Airport Awards. Belgrade
Airport was placed seventh among Eastern Europe’s best airports, down two
places from 2019’s rank (no awards were held in 2020). It marks the sixth
consecutive time it has placed inside the top ten. On the other hand, Zagreb
was featured on the list for the second time, placing ninth. No airport in the
region was among the top 100 best airports in the world, with Doha’s Hamad
Airport taking the title the first time. The 2021 World Airport Awards were
based on millions of customer nominations across 100 nationalities of air
travellers and included 500 airports worldwide.

WORLD AIRPORT AWARDS – BEST AIRPORTS IN EASTERN EUROPE

The World Airport Awards are considered the most prestigious accolades for the
airport industry voted by customers in the largest annual global airport
customer satisfaction survey. The evaluation took place between August 2020
and July 2021. It is the sixth time in over twenty years of the award’s
history that two airports from the former Yugoslavia have entered the top ten
of any category, which includes the world’s best airport, most improved
airport, airport with the best staff, best security and best transit airport,
to name a few. According to Skytrax, the survey and awards process is
independent and guaranteed free of any airport influence or interference in
final results. It evaluates customer satisfaction across 39 key performance
indicators for airport service and product – from check-in, arrivals,
transfers, shopping, security and immigration, through to departure at the
gate.

WORLD AIRPORT AWARDS – WORLD’S TOP 10